One agent on WhatsApp, Slack, Telegram, Teams, Discord, SMS, email, a phone number, your own widget and inside Intercom's messenger. Not a chat box on a website. It answers from your pages, your Notion and tickets your team already closed, and shows which page it used. It can look up a Stripe charge or a Shopify order, read only. When a person takes the thread it goes to one of nine desks, and their reply goes back out on the channel the customer used. Self-hosted. MIT.