Record - Communicate problems visually

I'm so happy to see all these video-centered products. This makes so much sense. I totally get the idea, as someone who used to do support for a Saas company it makes sense as often we can't replicate the bug on our end so we have no idea what the user is reporting. And getting them to take a screenshot with the console opened is a lot of back and forth. Would it make sense to have some best practices before recording, like asking the user to open the console or anything that would help the dev team?

Congrats on your launch.

Customer support is to face your users when they need you the most. For companies, being there when your users need you is a must 👑 So why is there so much friction and darkness when users communicate with support agents? As humans, we advanced to communicate differently, with less text and more visuals. This is what drives us when we start developing "Record". How can we enable a new way of communication and build the future of customer support? How can we reduce friction to 0 and provide full clarity? Without loosening any valuable data and even getting more data than ever before using the current customer support operating system. After hard work, and great team effort I am happy to announce that we created a new format and technology that will enable us to do so much more. With Record, users can record their problems without downloading anything, in a shareable format that can easily be shared internally to solve user issues quickly. We only start from there; the future is even brighter. Our technology will enable us to Record solutions, link problems with problems, problems with solutions, and change customer support forever. If you want to help us to shape the future, we will be happy to get any feedback on our product! Looking forward to hearing your thoughts Ohad.

I think this project has a great future

This is amazing! Nice work. Love the design. Smart and useful idea. Some feedback: - I tried it out and then copy/pasted the recorded link into an incognito window to see what would look like. It took me to a login screen, which wasn't my expectation. I feel like people will want to see the output before they sign up. - The "Installation" link came off pretty overwhelming at first load. The instructions in there are clear but when I was just looking for a "simple installation" it makes it look like your product is more complicated than it really is. Plus, when I clicked on that link I guess I wasn't sure if I was going to see installation for the end-user or the company hosting it, which I think also made the whole thing feel more complicated. Great work team!

Interesting product will look more into it, could save a lot of time and hassle.

Giving power back to the users is a great idea and will definitely impact CX, love the presentation. All the best!

Bye, Bye Darkness. Hello Clarity. The tagline is as good as the product!

What would make this a lot more frictionless: 1. Most important: Agent generates a link for the customer to record the screen but instead of the customer getting a link generated with the recording to have to share that back with the agent, the recording should automatically appear for the agent to see once the customer hits stop recording. 2. Some sort of widget for apps to be able to embed directly so you don't have to use a chat mechanism. Like a button that gets auto-generated when code is embedded and says "Report a problem". Clicking on it will start the screen recording tool.

I cannot know