What would you want from an AI receptionist for your business?

I’m building reception_ai, an AI receptionist platform for local businesses and agencies.

For local businesses, the goal is simple: have an AI receptionist answer calls, speak with customers, capture lead information, and help book appointments — even when the business is busy or closed.

For agencies, we’re building it so they can create and manage AI receptionists for their clients and potentially add it as an additional recurring service.

I’m looking for honest feedback from both sides:

Business owners: What would you want an AI receptionist to handle for you?

Agency owners: What would you need from a platform to confidently offer AI receptionists to your clients?

What would make you actually trust and pay for a solution like this?