Product Intelligence - Automatically turn support tickets into feature requests.
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You know exactly what customers need but struggle to convince your Product and Engineering teams. Building that proof means hours of manual work. Product Intelligence automates the feedback cycle, so you can turn support tickets into evidence-backed feature requests.
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Pylon
We've heard this problem firsthand from our customers. Support and Success teams hear feature requests over and over, yet there's a lot of work required to build the case and get buy-in from Product or Eng teams. With Product Intelligence, you can automatically collect evidence from customers and close the loop when features ship.
This is our next step in building the unified platform for your post-sales team. Check out Product Intelligence (and everything else Pylon has to offer) by booking a demo on our website!
@yoonaakimm Congrats on the launch! Closing the feedback loop between Support, Success, and Product is such a crucial (and often painful) gap love how Product Intelligence tackles that automatically. Turning customer conversations into evidence is a real unlock.
Curious, does it integrate directly with tools like Intercom or HubSpot to capture those requests in real time?
Swytchcode
Congrats on the launch!
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This is so qualitative, and users never think of what the masses need. But really, interested to see how you qualify conversations and identify real opportunities, also compared with wide talk on the web.
I very much love your website design (especially the "Migrated off" part) and follow your product for a while already. Good job!
Wow, Pylon’s Product Intelligence is seriously impressive! Automatically turning support tickets into feature requests with evidence? That’s a massive win for any B2B product team. At my company, we’ve always struggled to show engineering why a feature matters—this would make that whole process seamless. Quick ask: What was the biggest challenge in training the AI to accurately cluster tickets into meaningful feature requests?
That's really cool, congratulations! Is there integration with other project management systems, or just Jira? For example, can it integrate with Monday.com?