Pusher
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Chatkit - Build the in-app messaging experience your users deserve

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Delight your users by letting them get in touch with their drivers, delivery people, handymen and other service providers without leaving your app.

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It reminds me of Layer.com
Layer was very frustrating to use and very unprofessional. Pusher is an established company with a proven track record. Really looking forward to using this.
This might really solve a problem for me right now. Excited to check it out.
It seems very similar to Layer. The need is definitely there but pricing can become an issue for B2C apps because of potentially large number of users. However, it seems it is being used by Lyft and DoorDash.