IT teams are getting fleeced by ServiceNow, which charges six-figure contracts for software that any determined admin could now build from scratch in a weekend.
Here's the thing nobody's saying out loud: in a world with Claude Code, you don't need to buy any of it, and you don't need to build it from the ground up either, you just need the right harness to run on top of it.
That's what OpenIT is, a harness for IT teams to run their entire operation on Claude Code, covering ticketing, access provisioning, reporting, ITIL workflows, and all the cross-system glue work that actually fills an admin's day, with everything you do stored as files on your machine and the system learning from you as you work, so the second time a request comes in, it already knows what to do.
OpenIT is the first of a new kind of software that runs on Claude Code.
The 'second time a request comes in it already knows what to do' part is where I'd want to dig in. That's basically saying the agent builds a playbook from your actions over time. Curious how that learning actually works: is it storing claude.md style instructions that get updated after each resolved ticket, or something more like examples that get retrieved when a similar request comes in?
Replies
OpenIT
HasData
Open-source ServiceNow alternatives have been getting attempted for fifteen years and losing. Running on an agent runtime... that's new!
OpenIT
https://www.linkedin.com/posts/sankalpgunturi_today-we-walked-around-the-streets-of-san-ugcPost-7461188604833484800-RShZ
OpenIT
https://www.linkedin.com/posts/sankalpgunturi_have-you-ever-gone-around-the-city-with-flyers-ugcPost-7461198153833345024-7sCG
The 'second time a request comes in it already knows what to do' part is where I'd want to dig in. That's basically saying the agent builds a playbook from your actions over time. Curious how that learning actually works: is it storing claude.md style instructions that get updated after each resolved ticket, or something more like examples that get retrieved when a similar request comes in?