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BackerKit - The missing back-end for your crowdfunding campaign.

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BackerKit is the missing back-end for your crowdfunding campaign.

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I have participated as a backer in a few campaigns that used BackerKit and it was always a great experience. Do they take a flat fee or a percentage?
Maker
Hi! Thanks for the question. We have a couple of different plans for different types of projects, but generally it is a combo percentage of funds raised from your campaign, and and upsales or pre-sales you make through the platform.
Can you be more specific with your pricing please?
Always love when they use BackerKit, so simple and effective way to administrate the campaign, addresses and up-selling/cross-selling!
What percentage do they take from your campaign?
I must agree, as a backer I always had the best experience during the whole process on BackerKit. I wonder what do campaign authors have to say about this service. I would love to hear their experience.
Maker
Hi All, co-founder of BackerKit here, happy to answer any questions.
We used BackerKit for our God Hates Charades Kickstarter campaign and had a pretty good experience, it allowed us to manage, organize, and even upsell our backers. Managing all our backers through a spreadsheet would have been a nightmare.
Maker
glad to hear Grant!
How much did you guys pay Grant? What is their pricing structure like?
This is clearly a very valuable tool, however I don't see pricing on your website. Any particular reason you're not disclosing this? (It'd be nice to see some top-level transparency here.) I'm genuinely interested in your service but don't want to take the time to "try it out" if the pricing is outrageous.
I got to experience backerkit as a Indiegogo supporter on Philips PicoPix project. Saw how Backerkit caused more confusion than clarity. Some issues I spotted: -Doesn’t seem to offer campaigners a pre-built excel file that matches to the excel you can export from indiegogo (columns, formats should be exact match to avoid breaking the data transfer if done manually) - No proper API integration to Indiegogo to synchronize the backer ID + address data - Somehow converts number 1 to letter L which breaks many of the tracking codes - When you click track package opens broken URL (super easy to fix) - UX issue: during confirming the address their system offers additional value items and if you offer the main product there it looks like you need to select it and then you end up accidentally buying a 2nd unit
They need better customer service, better and more polite communications, and pledge handling software with a more user-friendly interface than whatever it is they are currently using.