Interactive Customer Service Report 2020 - Customer service metrics and insights in the form of web app

Incredibly valuable knowledge in one place, great work!

Nice one!

Love it!

Really engaging! Will be playing with custom filters to digging for more insights for hours. And surely track the changes over the next months!

Hi everyone, We would like to introduce you to our Customer Service Report – key metrics and insights based on the data from 23,487 LiveChat customers across 30 industries and 150 countries. There are at least three reasons why you’ll love it: 1) Ready-made dashboards with the most important sales and customer service metrics. 2) Filter results for your industry and region and then save your custom dashboards to share and come back to later. 3) We’ll update the data every month – come back and check your dashboards often! We created dashboards for agents and managers as well as topical dashboards, focusing on specific functions like, time efficiency and effectiveness for e-commerce. You can also compare time periods, like for the dashboard we made to compare metrics from 2018 and 2019. Let us know what you think!

Awesome work! There are plenty of valuable insights to get from this report.

?makers I am working here and this is quite what we do https://miuros.com/

Love it! An informative and interactive way to share your company's data with others.