If a team has to copy every enquiry into Lead Relay, we're giving them another job. We're exploring a shared inbox where conversations, ownership and the next step stay together, including messages from existing customers.
Email is the first channel we're evaluating. WhatsApp and Instagram are further down the roadmap and depend on their platform requirements. The public demo still uses fictional data. We have a separate local prototype, but no live inbox connections or real-data workspaces are available yet, and we haven't set a launch date for them.
The roadmap is here: https://leadrelay.azprojs.net/re...
If you share customer enquiries with a small team, which inbox would this need to replace? What do you end up copying or checking twice today?
I'm also offering a short written review of that workflow while we validate the idea. Describe the channels, who handles replies and where handoffs go wrong, and I'll suggest a few ways to reduce duplication. No account access or customer messages needed. This is a free, written review with AI assistance, not a live integration or ongoing support service. You can reply here or use https://leadrelay.azprojs.net/le... .