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Matt Hodges

Intercom Acquire - Talk to visitors on your website–it's live chat, reinvented

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Antoine Plu
Algolia
Simple question, can we answer to a live chat w/ customers directly via your Slack Integration ?
Matt Hodges
Clarify
Hunter
@antoineplu that's not possible at this stage :)
Jonathan Archer
Tweety-Pi
@antoineplu Some guys are working on a live chat via Slack product here: https://assembly.com/prudio
Blaine Hatab
@antoineplu Also check out this. https://chatlio.com/. It was built for live chatting through slack.
Mike Gozzo
Zendesk
@antoineplu definitely! Check out http://supportkit.io - you can chat with your web visitors and mobile app users directly on Slack.
Brenden Mulligan
Podpage: Podcast Websites
@antoineplu ha .. ironically this PH thread got me to sign up for a totally different product thanks to the slack recommendations! :)
Matt Hodges
Clarify
Hunter
UPDATE Oct 20th, 2015: We just released our newest product, Intercom Acquire, out of beta with all-new features. You can use it to chat with visitors to your website in real-time, capture them as leads, and convert them to customers.
Hadi Irvani
@mattnhodges you can not turn off the automessges in bulk, or change it when operators are away, and no ticketing system...
Greg Davis
@irvani thanks for the feedback and you bring up a good point about turning off auto messages when operators are away. This is something we are investigating. Regarding our lack of a ticketing system, this is a conscious choice. While we offer a Support product, we believe that conversations and tagging accomplish the same Job-to-be-Done as tickets, but do it in a friendlier more personal way. You might like to read more on our thinking here https://blog.intercom.io/convers...
Nicolas Nemni
Software Product Management Stack
I <3 @Intercom. Most startups don't give enough importance to Customer Development and User Onboarding. And Intercom is perfect for those activities.
Taylor Hou
Kalisi
I've been waiting for this release since the beginning of the year. The second I got the emails about it, I added it to our plan. If you don't know about business2customer communications and how Intercom has revolutionized it, don't hesitate to contact me directly. I'd be happy to share our experience so far. If i remember, I'll come back later down the road to share initial results of the integration.
Anuj Adhiya
GrowthHackers
Added to my Live Chat Widgets collection: http://www.producthunt.com/anuja...
Greg Meyer
@nbashaw we've been using the in-app version of this chat for a few weeks now and I feel the main difference is the ease of moving back and forth between "let's talk right now" and "I have a question ... it's not as important that it get answered immediately". Customers who have used chat before treat it as a chat and customers who are new treat it like email or iMessage. My past experience with capital C Chat products is that it's difficult to move someone from chat to email, even with integration. @intercom makes this easy.
Nathan Baschez
Lex
Congrats on launching! I'm curious - what do you think is the biggest differentiator here vs. other live chat products?
Matt Hodges
Clarify
Hunter
@nbashaw Thanks mate! We published a post on Inside Intercom recently about the problems we see with live chat and how we think we can solve them with Intercom: http://blog.intercom.io/live-cha...
Dan
This is beautiful!
Thomas Knoll
Willing to share approximately what % of chats convert to submitting email for "notifications" in your testing so far?
James Oliver, Jr.
WeMontage
So far, so good.
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