Glassdesk answers Tier-1 support tickets inside your Gorgias helpdesk, using only your own help pages. Every answer carries the passage it came from and a confidence score; below the threshold it hands the ticket to a human instead of guessing. It starts in shadow mode — drafting internal notes on real tickets, sending nothing — so you watch it work before turning it on. Flat monthly pricing; the smaller plans hard-cap, the largest discloses its overage rate up front.