What separates a great event tech partner from an expensive headache?

“Event technology” is a loose label, some firms just do AV, others build full hybrid platforms, and a few own everything from planning to post-event analytics. Most organizers don't think about it until something breaks on show day: the mic cuts out, the stream freezes, remote attendees can't find the Q&A.

For anyone here who's run hybrid or virtual events, I'd love to hear what you've seen:

• What actually broke on the day?

• What separated a partner who handled it well from one who didn't?

• How much do you weigh accessibility (captions, sign language, screen-reader support) when choosing?

Mostly want to hear your experiences.