Stop writing help docs just fix your inline text

It's amazing how many support tickets disappear the moment you stop treating onboarding confusion as a documentation problem and treat it as a UI copywriting bug.

After logging our most frequent user complaints last month we found that six different people were asking the exact same question in different ways simply because our button description didn't say what action it triggered. One clear sentence on the screen saved us hours of answering the same emails every week.

What tiny text tweak had the biggest impact on your app's support load?