How do you make sure your team isn't relying on dashboard metrics to guide product decisions?

It’s so easy to focus on parts of a product that are simple to measure. We recently celebrated a feature launch because our dashboard showed great engagement but user interviews told a completely different story.

People were using the new tool simply to work around an annoying bug earlier in their workflow.

The data made us feel good, but it masked the core issue users were actually facing daily.

What methods do you use to catch hidden workflow pain points before you mistake good analytics for true user satisfaction?