Has anyone actually replaced support tickets with AI chat yet?
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I’m curious how far teams have really gone with AI support.
Are you still using chat mainly as a helper alongside tickets - or has AI actually reduced your support volume in a meaningful way?
Would love to hear:
• What tools are helpful
• Where human support is still unavoidable
Trying to understand what’s real vs hype right now.
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IXORD
I believe that AI will not be able to replace a real person when client assistance is required, but if clients have simple questions that require documentation then AI will handle it better than an else if system.