Are angry support tickets actually better for your product than complete silence?
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For a long time, I used to dread getting cancellation feedback explaining why our tool didn't work out. But looking back at the analytics, the users who quietly slip away without saying a word are much scarier. At least when someone complains about a broken or a confusing menu enough to push back. Silence just means they've already moved on.
What’s your preferred way to extract honest feedback from users who cancel without leaving a note?
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I'd ask what they did the next time the task came up. Switching to another app, going back to a spreadsheet and dropping the task point to different fixes. One optional question after cancellation is enough.