FanDesk - Enterprise helpdesk with SLA tracking and a knowledge base

Hey Product Hunt! We built FanDesk after running support for our own SaaS products and getting tired of tools that make SLA tracking an afterthought. It's a full helpdesk: SLA tracking with escalation, a searchable knowledge base, multi-channel notifications, and reporting built around actual resolution — not just ticket closure. Would love your feedback, especially from anyone who's dealt with SLA compliance headaches in their own support tooling.