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Thomas Schranz ⛄️

Bucket - From feature launch to customer satisfaction

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Delight and retain customers by repeatedly shipping features that matter with Bucket’s all-in-one solution for product teams. Bucket gathers engagement metrics and qualitative insights, so you can consistently measure customer satisfaction of any feature.

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Rasmus Makwarth
Maker
📌
I’m so excited to introduce Bucket to the Product Hunt community! We have put A LOT of effort and soul into crafting this product. It’s something we’ve wanted to have ourselves for so long. We hope you like it! Many tech companies end up as feature factories. Bucket is here to help product teams consistently evaluate features, so they can double down on the features that matter - and cut their losses on the ones that never hit home. We do this based on engagement data and on qualitative feedback. We use the STARS framework, starsframework.org, to combine this data into a consistent feature satisfaction score. We then report the feature satisfaction and live customer feedback to you and your team on Slack until you make a decision: Looks good or needs another iteration. Product managers, builders and designers: We’d love to hear your feedback!
Thomas Schranz ⛄️
Hunter
📌
Kudos @makwarth et al @ launching! Excited about better metrics and context that help us all make better decisions in product management.
Rasmus Makwarth
Maker
@__tosh many thanks for hunting us <3
Matthias F. Hansen
Epic work, @roncohen and @makwarth !
Rasmus Makwarth
Maker
@roncohen @flugge thank you Matthias! 🙌
Manuel Weiss
This looks like a very good product. Thanks for developing (and open-sourcing!) the STARS framework that Bucket is built around!
Rasmus Makwarth
Maker
@manualwise Thanks Manuel! 😄 We definitely felt the need for a repeatable framework for feature evaluation. Feature evaluation is often done with bespoke definitions and custom dashboard. A consistent approach makes it much easier to trust the data and compare features. To boot, STARS includes the qualitative insights, so you go beyond just the metrics and get the full picture. (You can learn more about the STARS Framework at https://starsframework.org)
Karim Traiaia
Congrats on the launch! Looks amazing. Looking forward to taking it for a spin.
Rasmus Makwarth
Maker
@karim_traiaia thanks Karim! 😄 Please do and let me know if I can help
Åke Brattberg 🇸🇪🔔
Congrats on the launch! Happy customer here and love how fast you guys evolve. GLHF!
Rasmus Makwarth
Maker
@akebrattberg thank you for being an early customer Åke! Much love 😻
Alex Francoeur
As a product manager who has worked with teams that ship frequently for a long time now, Bucket addresses one of the largest problems I see commonly. Coming back to making to sure what you delivered is successful. It's easy to keep moving forward, but sometimes you forget to look back. It looks like bucket brings in all the data points into one view and makes it very easy to validate features. Congrats to Rasmus and the team on the launch!
Rasmus Makwarth
Maker
@alexf_19 Many thanks Alex! 😄 I've experienced the same so often throughout my career. The workflow on Bucket is a critical component as it surfaces features that aren't doing well when everyone has forgotten about them.
André J
Nice! I feel this is so unsolved atm. One question. How do you measure satisfaction?
Rasmus Makwarth
Maker
@eonpilot Hey Andre. based on CSAT scores for retained accounts. Check https://bucket.co/stars-framework and https://www.starsframework.org/#... for details
André J
@makwarth Thanks for sharing. So basically how long and how much they use a feature?
Rasmus Makwarth
Maker
@eonpilot if they’re still using the feature and have provided a positive satisfaction score
Andrei Costea
Big vongrats! 🙌 It looks awesomeee
Rasmus Makwarth
Maker
@andrei_costea2 😄 thank you, Andrei!
'K' Koysor Abdul
Congrats on the launch!
Rasmus Makwarth
Maker
@akoysor Thanks Koysor! 🙌
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