What customer insight do you wish you could discover automatically?

Hi everyone! I'm the founder of Aveq.

We're building a tool that helps product teams discover customer insights from Reddit and X without manually searching through hundreds of conversations.

I'm curious:

• How do you currently collect customer feedback?

• What's the most frustrating part of the process?

• Are there communities or platforms you check every week for customer insights?

I'd love to learn how everyone approaches this problem. Any feedback whether about the workflow or the product is hugely appreciated.