What's the hardest part of reporting a civic problem?

We've been building AskMyCity around a simple question:

Why is reporting a civic problem still so difficult?

You see a pothole.

You want to report it.

But then you have to figure out:

→ Which department?
→ Which website?
→ Which category?
→ Which form?
→ What happens after submitting?

We're trying to simplify that journey with AskMyCity.

What's the worst civic-reporting experience you've personally had?

We'd love to learn from it.