Abbot is a Slack app that helps your team stay on top of customer conversations in Slack.
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Maker
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Hi ProductHunt! We're excited to share what we've been up to with Abbot the last couple of months. We've been sprinkling in some AI magic to give Abbot the ability to better understand what's happening in Slack.
With features like automatic thread summarization, suggested next steps, automated topic tagging, and the ability to run code (called Skills) when specific topics are tagged on a conversation; Abbot can help your team focus on providing excellent customer service while letting us do the boring parts.
We'd love it if you checked it out and let us know how it goes! We're so excited to share this with you that we're giving the first 100 Product Hunt users to sign up one agent for free for a year (that's worth almost $600!).
@shubham_pratap thanks! We really think these new features are useful and will save people time!
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great demo video, love the integration with zendesk and the reporting... that data is super helpful for maintaining tight SLAs for important customers.
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Maker
@grant_miller1 I didn't get to show it off in the demo video but Abbot has a ton of great tooling to help teams stay on top of their SLAs in Slack too; Abbot can notify your teams if a customer hasn't gotten a response quickly enough, and even send a page through Skills if an SLA has expired
@grant_miller1 Thanks! We also integrate with HubSpot and GitHub for ticketing/issues.
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This is awesome! It's going to be incredibly helpful for customer success teams. Wishing you the best!
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Maker
Thank you @kirubakaran! We think it is incredibly helpful for customer success teams! My favorite quote from a user in the past month was "Without Abbot, we'd be a hot mess"--having something keeping an eye on customer conversations has made a big difference for us and our customers.
This is really great to see the product grow so fast since the first version! Great job to the team. I also respect you all for your capabilities and respect you have built previous to building Abbott from the develop community. You're all amazing.
Also, hi Phil!
This is such a perfect and obvious progression for what you are doing for support teams folks. I wosh we had this tooling available when I worked in support ❤️
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Maker
@keeeran thanks! We talked to dozens of support teams in addition to customer success teams while building Abbot. All the best ideas in the platform came directly out of feedback from those conversations. Keep us in mind if you ever go back into support!
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Nice product, good luck!🤞🏼🍀
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That sounds like a really interesting update for Abbot.
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