What tool are you using for analyzing user sessions? (e.g. FullStory, Smartlook)

Lukas deConantsesznak
8 replies
What is your tool of choice for viewing user sessions and analyzing them? Interested to hear what people are using and how they utilize them.

Replies

Ari Bencuya
COO @ Impressions
UXCAM and Amplitude. Not sure if this helps you though.
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Lukas deConantsesznak
Developer and all-around curious cat.
@thebencuya that's perfect! How highly do you recommend the two? How do you feed data into Amplitude?
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Shai Mizrahi
Guild Master
Smartlook! Our team uses it to improve our UX, I've found it to be really organized and clear. What do you use?
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Lukas deConantsesznak
Developer and all-around curious cat.
@shai_mizrahi I've most recently been using FullStory, but I've heard a lot of great things about Smartlook! Have you used both? How highly do you recommend Smartlook?
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Fabian Maume
Founder of Tetriz.io
Smartlook Qualitative Analytics prefer it over Hotjar because of the retroactive analysis options.
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Yael Yaari
Product & Data Analyst
Our team uses smartlook. We used to use FullStory and before that we used LogRocket. Were really liking smartlook now!
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Lukas deConantsesznak
Developer and all-around curious cat.
@yael_yaari How does Smartlook compare to FullStory? Why did you decide to switch?
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Yael Yaari
Product & Data Analyst
@lukas_deconantsesznak it was actually due to costs, Smartlook is the most cost effective we’ve found