What's your current customer (user) feedback strategy?
Hi product-hunters. Great to be here. I'm Klaus-M., co-founder of Usersnap and I would love to hear more about how you are using in your (SaaS) companies customer (+ user) feedback? And how are you bringing it into your product decisions? What does work for you and what not? How much of your product strategy is based on .... ? A) gut-feeling and intuition of the product-team and founders? B) on customer service + issues related feedback C) feedback from customers (passive and active ones) D) deep user research and insights Thanks. Greetings from Vienna.