@fajarsiddiq A few but looking for more! Optimize is a clear cut tool that I can see whether the work I did contributed to new sign ups. I think also from an attribution perspective, our chat tools is probably our top lead source. I'd love any others you may use or recommend?
@fabian_maume Thanks Fabian. Analytics for sure are the basis for any work we start to do to increase Growth. i've used Full Story before which looks similar to SmartLook. I've never sure how much I get from those tools. i find something like Usertesting.com is good as you get the audio as they are talking through the session, which i think I find more valuable.
@russellvaughan1 yea you always need to make some assumption based on how people interact with your website.
Actually the best quality of feedback is when you watch somebody testing the website. Whenever I release a new landing page I always test it with 2 to 4 people (that is quite easy to do when you are in co-working space).
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You can try using a live chat that supports the use of a chatbot. Chatbots can help you capture leads. That means you don’t specifically have to look for a sign-up tool if you get a combination like that. You can even identify what leads your business can convert right then and there by letting a support agent take over the conversation. You can give that a thought too. :)
Tools like ProProfs Chat, LiveChat, Zendesk, and others help you do that.
Adding Crisp Chat on our external and app site has been super helpful to communicate with our customers. Allowed us to close at least a few sales because we could provide good, fast customer support. https://crisp.chat/