what do you do to retain your users?

Question

I think one of the critical part of making money is your product is retention. You need to retain some of the users visiting your website so that you can grow cumulatively. How do you do that?

Alessio IT Agency SaaS · Accepted Answer

It's actually the idea behind BaliBam! Retention is key!

In my case, being a SaaS, I give them some features they actually have to use every week

Slim Geransar · Answer

@alessio_mavica love this fact you are wanting to give features that make users want to use it weekly

Slim Geransar · Answer

Agree that user retention is critical to minimize churn and maximize lifetime value of a customer. The first step is to get to know your users. What are their biggest pain-points and what problems do they face constantly that you can solve. Currently my solution solves more of a 1 time problem, however I’m going to figure out the sub problems they face so that I can keep them on the platform.

Matt Koscielak · Answer

Create a Discord server to gather your community, ask for feedback often, post sneak peeks of what you are working on and ask what they think about it.

Ultimately, if you have free/paid users of your product, just reach out to them, schedule some calls with them to just check in, ask how satisfied they are with the product, or what could you do to make them successful.

It's easy as that, and it can work wonders.

Mihajlo Kovacevic · Answer

If you are building a social product, you should aim for 1 to 7 ratio, meaning one active user should trigger 7 new active users.

Answer

Comment Deleted

what do you do to retain your users?

Replies