We are launching soon. What are some best ways to collect PH feedback?

Question

Beyond the feedback on the comments section; what have been some successful ways to collect early user/upvoter feedback?

Fabian Maume · Accepted Answer

It is possible to extract the list of upvoters but you need to run it on the day of the launch. You can use this Phantombuster automation to extract the last 18 upvoters. You can set it up to run every 5 minutes on the day of the launch. It is possible to use Product hunt API to extract the list of upvoter after the launch but it requires some programming skills.

Maciej Cupial · Answer

We do video sessions one-to-one. It gives fantastic feedback.

Sebastian Britz · Answer

@erbil_yaman Discord servers and some already existing product testing Slack groups may help

Erbil Yaman · Answer

@maciej_cupial oh I would love that! Do you do anything specific to incentivize to join such a session (assuming it is a higher hurdle for a user to join a video session to give feedback)...

Glenn · Answer

Add a link in your product (and onboarding emails) to all sign-ups to leave feedback on a dedicated feedback portal. As an example you can use Noora (https://noorahq.com). Make sure to set-up SSO (so you can re-use your existing app accounts) to drive up the volume of feedback you receive. Regularly update your public roadmap, and engage in open discussions with your most committed users as a way of building your brand as a customer-obsessed company.

Lior Galante Cohen (Vaza) · Answer

Good luck with your upcoming launch! How about sharing an email address they can send feedback to / embedding a form they can fill out in the website / the product itself / actively ask people who upvoted/commented to send you their feedback.

Erbil Yaman · Answer

@maciej_cupial Very cool! Will check out that workflow.... Thanks!

Erbil Yaman · Answer

@maciej_cupial Yes let's connect, feel free to DM me on twitter

David Babins · Answer

FYI, some food for thought and different feedback ideas to perhaps even widen your reach beyond PH and more! ... :)
No affiliation, simply quick research and brainstorming...
75 Customer Feedback Questions to Improve Your Business
https://boast.io/45-customer-feedback-questions-improve-business/
All the best,
David

Erbil Yaman · Answer

@david_babins Thank you David, great list indeed!

Alexis Bardini · Answer

@erbil_yaman A fast as possible depending on the changes you need to make to the product. Ideally not leaving it longer the 3 months to test again!

Erbil Yaman · Answer

We are planning to invite people to a Slack Community space to try out the product and engage with us as well. Any other suggestions?

Alexis Bardini · Answer

We've tried a few ways here at www.ursor.com

1. Reach out to every single person who upvoted, commented, or showed interest and try to have a call with them. (Calendly helps)
2. Walk them through your value proposition with some simple interface that gets your point across and let them give you their honest feedback.
3. Use a Typeform or similar platform helps get user feedback from your website and we've had over 100 replies over the last couple of months
4. Implement a launch again on product hunt is the fast way possible and probably repeat until its right

Erbil Yaman · Answer

@lior_galante_cohen Great idea! We are doing it on the Slack and Teams app - will do on our landing page too. Much appreciated 🙏

Erbil Yaman · Answer

@fabian_maume AMAZING IDEA! Yup will definitely set up the phantom on this one.  I thought the 18 limit would be an issue but you are right, 5 min recurrence should solve that! 👍

We are launching soon. What are some best ways to collect PH feedback?

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