Knowledge-based or Experience-based......
Jaskiran Kaur
1 reply
Which service is more valuable, knowledge-based or experience-based?
Replies
![Pradeepa Somasundaram](https://ph-avatars.imgix.net/1186534/original.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop)
Pradeepa Somasundaram@pradeepa_somasundaram
Both are valuable. Technically in knowledge management, we call it as
1. Tactical Knowledge ( Knowledge gained by experience)
2. Explicit Knowledge (Knowledge either written or printed by policies, procedures, and other information)
Both should be captured and stored in a central repository like a knowledge base. https://document360.com/knowledg...
Share