Knowledge-based or Experience-based......
Jaskiran Kaur
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Which service is more valuable, knowledge-based or experience-based?
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Pradeepa Somasundaram@pradeepa_somasundaram
Both are valuable. Technically in knowledge management, we call it as
1. Tactical Knowledge ( Knowledge gained by experience)
2. Explicit Knowledge (Knowledge either written or printed by policies, procedures, and other information)
Both should be captured and stored in a central repository like a knowledge base. https://document360.com/knowledg...
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