How do you support customers?

Galia Ben David
12 replies
Which platforms or technologies do you implement to support clients? (Intercom, zendesk, etc)?

Replies

Galia Ben David
Head of Support
I’ll go first and shameless plug, gotolstoy.com lets you create interactive, personalized video experiences for support. I’d love to know what everyone’s favorites are, and why :)
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Daniil Glezer
Developer
Intercom primarily for our customers
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Alina Ihnatiuk
Social Media Marketing 🇺🇦 - 🇵🇱 - 🇷🇺 - 🇺🇸
assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
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Samantha Becker
Customer Success Manager at Tolstoy
@antonovna That’s awesome, seems very thorough. Do you mostly rely on emails and phone calls?
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Alina Ihnatiuk
Social Media Marketing 🇺🇦 - 🇵🇱 - 🇷🇺 - 🇺🇸
@samantha_becker1 Mostly more phone calls. But e-mail is also used + phone messengers (viber, telegram)
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Galia Ben David
Head of Support
@antonovna awesome ideas 💪
ᗰᗩ᙭ ᒍ.
Building mnd
Joonbot and a 'Knowledge Center 🔖' https://mlnk.to
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Keren Brickman
Creative Director
@max15 Love joonbot's branding, they're great
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Maxwell Davis
TweetStores - Launching 3rd February 🚀
Our app is a Twitch Extension for streamers so we're intending to use discord as that's the tool as it's commonly used in the community. Haven't decided whether we'll use a bot for tickets but we'll explore it.
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Kit Fach
Co-Founder of JetPage
Right now we use Crisp for live chat and have been loving it. We pay much less than we did when we used intercom and so far it's been amazing. We do YouTube and Loom videos for commonly asked questions to send to our customers as well.
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Galia Ben David
Head of Support
@kit_fach awesome, loom videos for FAQs can be really helpful. Tolstoy also provides this functionality, we just launched on PH today, would love to know if you think this could also be a solve for you!
Nidhin
Product design and marketing guy
For whatsapp based support... Whatsresponse - a rules based autoresponder for Whatsapp www.whatsresponse.com www.producthunt.com/posts/whatsr... Support systems can be designed using a conversation builder in the tool. Mild support requirements gets resolved automatically, by following the pre designed conversation flow, leaving more time for you to support customers who needs advanced support.