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Best Onboarding Experiences in Tech - Your Thoughts? 🔍

Mehul Fotedar
3 replies
Hey community! 🚀 I'm diving deep into some personal research on customer onboarding experiences for B2C products in tech and would absolutely love to hear your thoughts and experiences. Here's why: Lately, I've noticed that many onboarding experiences feel... well, standard. They seem to follow the same template and lack that innovative spark. It's been a while since I've encountered a truly seamless and delightful onboarding. However, a couple of experiences that did stand out to me were: WhatsApp: Their simplicity and straightforwardness make the process genuinely seamless. Monzo Bank: As one of the popular challenger banks in the UK, their onboarding felt very user-centric, intuitive, and engaging. Questions for you all: 1. What are the best onboarding experiences you've personally encountered in tech recently? 2. Are there any exciting startups that you think are absolutely nailing the onboarding game right now? 3. Any golden nuggets of advice on how to conceptualize and execute a successful onboarding experience? Looking forward to hearing your insights and experiences. Let's help each other create better products and experiences! 🌟 Cheers,

Replies

Daniel Zaitzow
Launching soon!
Typeform I think - trying to flush ours out right now but its a really complex problem - wanting it to be easy, fun and a low lift for the team to create haha.
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Nevena Sofranic
Endel mobile app has the best onboarding I've ever seen hands down. https://endel.io Plus it's an amazing app, check it out.
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Let me chime in here, as I just launched my product on Product Hunt less than a month ago, and it's specifically addressing this issue. https://bonboarding.com - it's a no-code product tour creator that works with any web app. And for the golden advice: try to only show what's unique in your app; I see too many product tours that are lengthy, showing things that are obvious. Eg. if there's a menu called "Statistics", the product tour doesn't need to highlight it like "You can find your statistics here". Instead of showing every feature all at once, a better solution is to drive your user to achieve something with your tool. *Eg. if you have a recipe book web app, guide them to create their first recipe.* This way they'll understand the value in your product, have their first success, and they'll be able to use the basic functionalities.
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