

Ecommerce operators: what’s your biggest returns and refunds bottleneck?
Running an ecommerce store, I’ve seen returns and refunds become one of the most expensive “hidden” workflows: support tickets, manual checks, refund timing, and reverse logistics. I’m curious how other operators handle this today: 1) What part of returns eats the most time for your team? 2) Which return reasons are most common for you? 3) Do you try to recover some returns (exchange/store...
From a vacant school in Rotterdam to launching a behavioral adoption simulator — hey PH 👋
I’m Almin, based in Den Haag. In 2020 I was living in a vacant school in Rotterdam after a divorce. During that time I built City Shower — a hygiene access network for homeless people in the Netherlands. Everyone agreed it was needed. It still didn’t spread the way I expected. That gap between intent and real adoption became an obsession. Over the last few years I built Market Physics Engine —...


