Winston Zin

• The conversational flow makes testers open up more, so we get clearer answers faster.

• Training the AI with our docs and URLs took almost no time.

• The summaries are spot on and help us decide what to fix or test next.

• The new 3.0 update finally added features we’d been missing, so we can run deeper tests without switching tools.

• More control over how insights are grouped or tagged would help when we’re doing bigger rounds.

• Flexible add ons for responses would be nice, especially during busy testing weeks.

We looked at a few other tools before picking Theysaid. Most options either felt too rigid or required extra setup that slowed us down. It let us move quicker and stay close to what users actually meant, not just what they typed into a form.

The integration works well for the basics. We did not need any complex setup and it stayed stable during our tests.

Yes. This was one of the reasons we kept using it. We fed in a good number of voice and chat interviews and it picked out clear themes that matched what we saw manually.

It gave us enough freedom to shape the flow around Impakt without feeling limited or stuck.