About
I help make complexity feel simple for customers, teams, and industries. Over the last 7 years, I’ve built and led FlytBase’s Customer Success function from the ground up, crafting it not just as a support engine, but as a growth system. From one customer to hundreds. From manual to scalable. From feedback to feature. 💬 Top-tier NRR & NPS 🌍 A seven-member pod built from scratch I’ve owned the entire CS lifecycle: onboarding, adoption, renewals, and upsell—not as steps on a timeline, but as stages of a lasting relationship. I work across borders and functions, aligning Sales, Product, Engineering, and Operations, to translate customer needs into strategy, action, and outcomes.
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