Aiden

Aiden

Building drinking copilot🍷

Forums

Would you pay more for a product with great support?

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

Patrick

3mo ago

Why I built GoPilot — planning your day in two dimensions: time & place

After trying almost every calendar and trip planner out there, I realized they all miss something obvious.

Most tools help you plan by time ( You re free at 2pm ) or by location ( You ll be in New York ).

But real life happens in both.

Would you pay more for a product with great support?

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

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