I have been using Duolingo for almost 3 years to learn a language, but I don't know anything at all.
Of course, I have some basic vocabulary from the vocabulary words, but it's not conversational level. I'm currently considering buying textbooks and workbooks.
Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
