Nilkanth Patel

Freshpaint means I never have to make a PR to fix my analytics again. Which...even as an engineer...who wants to do that?? Fitz and Mike are incredible builders, so basically anything you ask for will get into the product at some point. Can't think of a better team to be able to work with.

OpenPhone is an incredible product for two reasons: 1) It opens up a completely new channel for customer service that has previously been clunky/hard to manage as a team. We can now effectively use texting as a way to reach our customers while keeping everyone on the team aware of the latest communication. 2) At the same time, it gives our team members a new, work number that they can use...

Hi PH, Today, we're launching Herald (https://www.heraldhq.com), a collaborative repository for user feedback. We help product and customer teams work together to grow revenue by painting a full picture of user problems. After hundreds of conversations with product, customer success/support, and sales leaders, we noticed a pattern of problems around user feedback: - It's scattered across...

The app itself is a really great experience. Super cool to get little nudges to take time out for yourself and learn about what puts you on edge. Helps tremendously with building good habits. Worth a try for anyone that's tried mindfulness before and given up due to lack of consistency!

We recently opened up Herald (https://heraldhq.com) to anyone who wants to sign up. We help product owners collect and organize customer feedback so that they can make better decisions about what to prioritize and create personal relationships with their customers. Feedback is scattered across live chat, email, Notion/Google Docs. We get it into one place and structure it for analysis and...

Hi PH! Over the past few months, we've spoken with 50+ companies to understand how they “make something people want” 🚀🚀. We wrote this guide to summarize our learnings about how customer-obsessed startups like Brex, Notion, and Tandem quantify user feedback and center their development processes around it. Why we wrote it: - 📈Product analytics can tell you the "what," only user feedback can...

This is like Heap for Segment—awesome! Moving no-code up the analytics stack. Love it.

Hey PH, and thanks to @katmanalac for hunting us! We're Neel and Jay. Building products together, we realized our customer feedback was all over the place. It was hard to get it organized without a lot of manual work, and even then, it ended up being a bunch of pages in Notion. But It was still frustrating to search and we rarely even used it when making product decisions. That's why we built...