Intercom has always been great for marketing and support teams. Today, we released 15 brand new features that make Intercom great for sales teams too. It’s the natural next step towards our mission of making internet business personal. Now your sales, marketing and support teams can communicate with your customers in one place.
Intercom for Slack is a new two-way integration makes it easy to convert your hottest leads right from Slack. Get instant notifications about new conversations, quickly respond and qualify leads without leaving the app you already have open all day. You can choose exactly what you’re notified about in which Slack channels, so you can focus on your best opportunities first.
We’ve redesigned the entire Intercom web app to deliver an even better experience for you and your sales, marketing and support teams. You’ll find a cleaner and more efficient layout, simplified navigation, and brand-new features to help you work faster. Here’s a quick video that covers what’s new: https://intercom.wistia.com/medi...
Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.
New apps to instantly connect Intercom to HubSpot and Marketo so you never miss an opportunity to convert a lead. Seamlessly sync your leads and conversations, so you can spend more time closing deals and less time switching tabs and copy-pasting data.
Build apps for over 30,000 of the world’s fastest-growing businesses and get discovered in the new Intercom App Store. Plus, easily develop, publish, and maintain apps with our new developer tools, including free developer workspaces, powerful APIs, and comprehensive docs.
Qualify leads automatically, book more meetings and hit your number by creating the perfect bot for your business. Your bots work all day every day – starting conversations, asking the right questions and delivering the most qualified leads right to your sales team.
Combine the personal touch of video with the automation of bots to deliver personalized and engaging messages at scale. Video Bots see 4x the typical engagement rate of email.
On average, Answer Bot instantly resolves 29% of your customers’ most common questions and reduces your customer response time by 44%. Your sales and support teams will be more efficient, and your customers’ more satisfied.
Guide users through your product to turn new sign-ups into successful customers. Product Tours are perfect for product onboarding, new feature announcements, and proactive support. Best of all, Product Tours works with the rest of Intercom!
Build and use apps that enable sales and support teams to communicate better with customers. Canvas Kit now has all of the components and webhooks you need to quickly build powerful apps for the Intercom Inbox for the 30,000+ businesses using Intercom.
