At my last company, an AI agents platform for recruitment, we tried almost everything to get customers to actually use what we shipped. Drip email sequences. PDF guides nobody opened. Webinars with 4 attendees. In-app product tours. Loom videos sent one by one. CS check-in calls booked weeks out. A Slack channel "for questions." A knowledge base we kept updating that nobody read.
Each one helped a little. None of them actually closed the gap. Customers ended up using maybe 30% of what we built, not because the rest was bad, but because none of these tactics met them in the exact moment they were stuck, inside their own workflow, doing their own task.
We've been building in the customer onboarding space for a while now, and there's one thing that never stopped bothering us: almost every tool in this category charges you by MAU.
Think about that for a second. The moment your product actually starts working, the moment more people sign up and activate, is the exact moment your onboarding tool gets more expensive. You get punished for the thing you're supposed to be optimizing for.
We've talked to a lot of founders and CX leads about this, and most just accept it as "how the category works." But we don't think it has to be that way.
Artis is an AI agent that lives inside your product and actually onboards and implements for your users, not another manual tour builder. It talks, guides, and takes real actions (clicking, configuring, fixing) so people reach value without a support ticket. No MAU penalties, no six-week implementation projects, just an agent that keeps working every time you ship. Built for SaaS teams tired of paying more to onboard fewer people.
