For most teams, it stops being optional the moment support volume grows faster than the team can scale. When repetitive questions start taking up the majority of agent time, response times slip, costs rise, and hiring becomes a constant reaction instead of a plan. That s usually the tipping point.
AI becomes a necessity when customers expect instant answers across channels, when agents spend more time copy-pasting than solving real problems, and when managers lose visibility because tickets pile up faster than they can be triaged. At that stage, automation isn t about replacing people, it s about keeping quality and consistency under control as the business grows.
Everyday, we are undoubtedly evolving as tech-enthusiasts and I believe social media is going to be a huge disruption in our lives. Do you think technologies like AI, VR, Metaverse would greatly influence the upcoming dimensions of social media. Would love to hear your perspective on what social media holds in the future?
