Ibrahim Mustafha

We used to think getting more user feedback was always a good thing for building a better product.

Turns out when every user asks for completely different features your roadmap just becomes a messy list of random favors.

Trying to fix everything for everyone breaks the original vision.

How do you guys decide which user requests to ignore completely without feeling guilty?

We were super excited when a couple of large accounts joined us early, but it quickly turned into a trap. We ended up spending nearly all our engineering cycles building specific workflows tailored just for them.

It started feeling more like running an agency than building a true software product, and our main roadmap got put on pause.

If you ve dealt with demanding early clients, what rules did you set to protect your core product focus?