Reviews Embed

Zendesk provides a lot of utility to me and my team but seems slow to adapt. What they do, they do well. That being said, I often feel that they have opportunities to improve their services that would take them from a 4 star to a 5 star product.

Coming from a CSM background, Zendesk creates an easy-to-use and ticketing system to help me respond quickly to customers, loop in other teams, and track trends of questions and concerns.

I spend some time playing around with it. Had it all set up but then decided to go with a far more basic tool. It's too complex for a startup. Sometimes simpler is better.