Reviews Embed

The search engine has lots of room for improvement. Changing columns and searching for specific artifacts separate from the search bar should be implemented. Open ticket tabs should be moveable with a click and drag feature. Tickets should be linkable. My biggest gripe with Zendesk is mainly due to the search engine lacking standard features that are not difficult to implement.

Zendesk strikes a great balance between customer focus and company culture 🌱💼. It’s refreshing to see a CRM platform that emphasizes not just software, but also community and employee growth. Would love to see even more tools tailored to small teams too!

The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.

Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.

Zendesk used to be my go-to platform for 2.5 years—great analytics and reporting for Customer Experience KPIs.

It lacks basic functionalities such as a multidimensional ticket field tree to create precise statistics, and the UX is a bit old-school. Also, the landing page was supposed to improve, but we've not seen much change so far. However, I'm quite exited about the recent acquisition of Klaus and Ultimate.

We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre

Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.

Used at several companies. It is a default for customer support software when you start looking into what service you will use. Very easy to set up and use for even the smallest teams