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Zencoder
Hey Emmanuel, First off, thank you for taking the time to leave such a candid review. It stings a little (okay, maybe a lot 😅) to see a 1-star, but honest feedback is what keeps us sharp.
Interestingly, we haven’t heard this kind of issue from our users before - in fact, our enterprise customers can’t stop bragging about how solid our agents are (we sometimes have to blush). That said, every experience matters, and yours is no exception.
We’d genuinely love to hop on a quick call with you, understand exactly what went sideways, and maybe even bring a smile to your face. After all, we’re known for our quality, and if we slipped up, we want to fix it, learn from it, and buy our AI a virtual cup of coffee so it stops taking shortcuts. ☕️
Appreciate you pointing out the good deal too — we’ll make sure it stays that way and gets even better. Thanks again for the check - you’ve officially made our dev team’s to-do list today. 💪