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I've been using WATI.io for over two years now, and it has proven to be an exceptional platform for enhancing customer engagement through WhatsApp. Whether it's Click-to-WhatsApp Ads (CTWA), broadcast messaging, or leveraging their API for automating interactions, WATI.io consistently delivers. One of the standout features is the ease with which I can manage and broadcast messages to customers. This has allowed me to create personalized communication at scale, resulting in better customer interaction and engagement. The API integrations are robust, enabling seamless connections with our systems to automate workflows and responses efficiently. Additionally, the platform's stability and support have been top-notch throughout. Regular updates and improvements reflect their commitment to staying ahead of the curve in customer communication tools. Overall, WATI.io has been a crucial part of my customer engagement strategy, and I highly recommend it for businesses looking to streamline their WhatsApp communication and enhance customer relationships.

Very easy to broadcast messages to our customers and their app is good. Messages are delivered and received without any delay. Chatbot and website flow features are also good. We were able to segregate customers and identify our potential customers.

WATI has been a game-changer for us. As a team focused on scaling coaching and consulting businesses, we needed a reliable tool to nurture leads, and boost event attendance—all without overwhelming our team. WATI does just that. WATI helps us keep leads engaged with personalized messages and reminders, which has noticeably improved our client's webinar attendance and also increased the show-up for all the other events. Increased showups have led to more conversions on the backend which leads to higher profitability. So WATI has been a game changer for us and our clients. Also, WATI's interface is easy to understand and operate, so it has been our go-to tool for WhatsApp automations.

WATI is a solid tool for managing customer communication through WhatsApp. It offers features like automated replies, chatbots, and broadcast messaging, which make handling large volumes of customer inquiries easier and more efficient. The integration with platforms like CRM systems and Shopify is seamless, which adds a lot of value for businesses looking to keep all their data in one place.

My experience with WATI has been transformative, especially in building scalable solutions for sectors that rely heavily on personalized customer engagement, like agriculture. We started using WATI in 2020 to build chatbots that could simplify and digitize farmers' processes, from managing their income and expenses to staying updated with market rates and accessing expert advice. WATI’s user-friendly interface and robust feature set allowed us to quickly roll out solutions without needing a large technical team, which was a critical factor for us as a startup. The platform’s ability to easily integrate with WhatsApp has been a game-changer. It allowed us to meet farmers where they are—on a platform they already know and use daily. Beyond that, the automations we’ve built using WATI have streamlined customer interactions and allowed our team to respond efficiently to queries via features like “Krishi Clinic” and market updates through “Krishi Mahiti.” While we’ve found immense value in the platform, the only challenge has been waiting for certain feature updates, like the delayed access to Meta Flows. Despite that, the overall benefits of WATI have far outweighed these minor setbacks. The platform has allowed us to offer real-time solutions to farmers, making their lives easier and more productive.

Wati features are way better than any other service providers in this segment. It's because they have very easy interface and my team can do their job easy in wati like interacting with existing customers or new campaigns. Their automation tools is so easy to setup that it literally take 1 min to connect with keywords to trigger. Chat automation tool is very user friendly.

Expect to get lots of errors, i've been using their service for almost 2 years now. There is a lot of erros, once, they took 3 months just to fix " is writing mesaage " that somehow missing. and now, everyweek, we encounter errors message not sent, account suddenly not verified, cannot login for days and the worse thing, if you tried to contact them they will direct you to whatsapp, but in whatsapp you get directed back again to website, and there you go, goes in circles. email support as slow as gravity on the moon, forget it, just use another BSP.

It's important to consider the people who are behind a business. If your vendor doesn't respect you and your valid concerns like not putting WATI branding and BACKLINK on our website are being disrespected. No point continuing with them. They voluntarily canceled our service mid way without giving us a chance to migrate out and sent a "We will miss you!" emailing mocking us as a customer. One cannot misuse the trust of a customer more than this. Our bad that we did not have a backup option ready, now we will.