VillageDAO: Decentralized community success protocol

Hey Product Hunters 👋! Today we’re launching VillageDAO: the very first web3-native, decentralized customer support platform. This is a project into which we’ve poured considerable effort, deliberate thought, and love since we first announced the project in May 2022, and we’re excited to finally release it into the wide world. VillageDAO is a decentralized community success protocol that empowers, and rewards engaged community members to provide support on behalf of web3 products and services. The platform is designed to meet growing customer needs by tapping into the collective knowledge of engaged and impactful community members.By utilizing the benefits of decentralization and the power of a community, VillageDAO aims to revamp customer success in web3. Establishing a sophisticated, functional DAO from scratch is exceptionally difficult. That’s why we’re taking things in stages: the first and only brand on VillageDAO will be MetaMask, at least for the immediate future. It feels natural for us to partner with MetaMask, a product that has already contributed so much to web3’s promise of a decentralized, community-driven world. Leveraging our shared mission as builders in Consensys, this initial partnership will help us fine-tune the inner workings of VillageDAO and ensure everything is configured to capably accommodate incoming brands in the near future. We’re also fast-tracking this process by temporarily borrowing some staff from MetaMask’s existing comprehensive support structure to serve as brand experts initially. Taking this step means we won’t be held up by attracting, recruiting, and selecting a cohort of MetaMask experts from the public from scratch, and affords us a buffer period during which we can verify that our experts’ experiences are smooth.