At Deskimo we operate in 13 countries, many of them across Asia, so our workspace partners speak many different languages. Underheard let us run qualitative interviews with them in their native language, and every conversation came back aggregated into one consolidated, actionable dashboard.

From those interviews we identified a set of concrete product features and prioritised them together with our partners, so we’re building what actually serves them best.

We weren’t actively looking for a tool like this when Underheard chose us for their pilot, and it has been extremely beneficial. We’ve since started rolling it out to Deskimo’s end users too, so we can collect their feedback the same way.