twilio

Build the future of communications

4.2•16 reviews•

217 followers

Build the future of communications

4.2•16 reviews•

217 followers

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Messaging apps

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Video and Voice calling

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Cloud Computing Platforms

Twilio is a cloud communications platform as a service company based in San Francisco, California.Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

twilio Reviews

The community submitted 16 reviews to tell us what they like about twilio, what twilio can do better, and more.

4.2

Based on 16 reviews

Review twilio?

Reviewers see Twilio as strong infrastructure for SMS, voice, and telecom use, with repeated praise for reliability, solid documentation, and easy initial setup. Makers of AskNeo, simply, and Thinnest AI specifically cite stable SMS, notifications, telephony, and global connectivity in production. But user feedback is sharply mixed on the experience around the platform: high fees, weak or hard-to-reach support, account verification or signup blocks, and frustration when message delivery breaks or tickets are closed without real fixes.

+14

Summarized with AI

Pros

communication APIs (2)

excellent documentation (2)

Cons

high service fees (2)

poor customer service (2)

Pros

Cons

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Reviews

All Reviews

Most Informative

•2 reviews

Easy to use and setup at first, but don't expect any customer support! Had a phone number from Twilio to handle some incoming SMS messages, until we realized that it's stopped receiving from many sources... There's no direct option to create a support ticket, so you have to spend several minutes chit-chatting with the useless AI chatbot until it let's you to do so. And all the support cares about is to mark your ticket as "Solved" instead of actually solving your problem.

What needs improvement

poor customer service (2)support ticket difficulties (1)

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12 views1yr ago

DoorDesk

•2 reviews

Twilio is an essential tool for any business that relies on communication with customers. Their platform is incredibly versatile and easy to integrate, making it simple to set up and manage various communication channels. Their APIs are well-documented, and their customer support is responsive and helpful. I highly recommend Twilio to anyone looking to streamline their customer communication processes.

What's great

easy integration (1)excellent documentation (2)responsive customer support (1)communication APIs (2)versatile platform (1)

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12 views3yr ago

•7 reviews

If you want to use cloud in telecommunications, it offers a great infrastructure and its documentation is very good. However, there are too many alternatives and unfortunately the service fees are very high. If it can maintain its competitive position in terms of fee, it is a very good platform.

What's great

excellent documentation (2)

What needs improvement

high service fees (2)

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5 views1yr ago

•2 reviews

It is not possible even to sign up in the service, account is blocked immediately without any reason. Support is not reachable. I couldn't even log in once...

What needs improvement

poor customer service (2)account verification issues (1)

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6 views1yr ago

•2 reviews

What's great

Terrible experience with UI/UX, verification, hidden costs, etc.

What needs improvement

Everything

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17d ago

used twilio to build Thinnest AI

•4 reviews

Twilio gave us reliable telephony infrastructure and global connectivity for deploying voice agents across different workflows and communication channels.

Alternatives Considered

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2 views12d ago

•10 reviews

Twilio provides reliable communication APIs, but their pricing can be a bit steep for smaller businesses.

What's great

communication APIs (2)

What needs improvement

high service fees (2)

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3 views2yr ago

used twilio to build AI Patient Intake

•3 reviews

Users can interact with Puppeteer via SMS through Twilio.

What's great

SMS integration (1)

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3 views2yr ago

used twilio to build Sanota

•4 reviews

Twilio is the absolute backbone of our most unique feature: allowing users to record family stories via a standard phone call. We chose them because of their unmatched reliability, global reach, and powerful APIs that made integrating traditional telephony with our modern AI stack incredibly straightforward.

Alternatives Considered

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1 view2mo ago

used twilio to build Askiva AI

•6 reviews

We chose Twilio to build our audio bridge. Their voice API is incredibly stable for live connections. It allows our AI agent to join meetings seamlessly without any audio delay. It was the best choice for our infrastructure.

Alternatives Considered

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2 views2mo ago

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