"Weak" isn't strong enough of a word to describe the train wreck that is their product support department. I used tonal for about a month when, in the middle of a rep, the left arm started to click like I had pressed the button to rotate it. It then unlocked, with the weight still engaged, and started to swing around. This not only meant I couldn't use it, but potentially left my shoulder in a super dangerous position for a second there.
Called customer support to get a tech out and its been 3 weeks of radio silence. No updates to my case, no calls, emails, nobody reaching out, nothing, despite my attempts to get anyone to tell me whats going on. But they are still charging me the subscription cost!
I absolutely would not recommend this product until they stop hiring third party companies who could not care less about their customers.
