SuchChat is a Telegram-first customer support tool built for: π’ Channel Admins π₯ Community Managers π€ Bot Developers π³ Business Owners π¨βπ» And anyone else who spends 1+ hour/day chatting with followers/users/clients in Telegram
Hey,
If you're an indie maker/publisher/business owner/startup founder, you probably spend a lot of time chatting with your followers, users, and clients. Do you?
I've personally engaged in over 10K conversations while working on small startups over the past few years and I know how difficult and time-consuming it could be.
Currently, we're working on a product for the Telegram ecosystem (invitemember.com) and, of course, we chat with our users via Telegram a lot.
As we grew, we were constantly looking for the right tool to do the job. We just needed two things:
- quality Telegram integration (stability, different media types & stickers support, etc.)
- pro-level support features (chats management, quick replies, teamwork capabilities)
From simple forwarding bots like Livegram to powerful omnichannel support systems like UseResponse, we tested almost every solution on the market available and no one was good enough for us (https://medium.com/invitemember/...).
So we scratched our own itch and built SuchChat (https://such.chat) β a minimalistic yet powerful customer support tool for Telegram.
If you chat with your users/clients/followers in Telegram a lot β give it a try!
SuchChat is completely free to get started (up to 100 active chats/month).
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Nice idea. Can be a good alternative to facebook based support.
Great experience so far with SuchChat. It has helped us to provide better customer support via Telegram and even close sales in an effective way. The integration with InviteMember is a big plus since we can provide support to our membership client in a timely manner.
Keep up the good work @yury_smykalov!
Finally! I also think Crisp has a telegram integration, but this is a whole different level. Do you plan to actively market this? I wonder how you will target specific audience of founders who use Telegram
@valentine_erokhin yes, Crisp and other omni-channel tools have Telegram integrations β we tested like 20+ alternatives. But many of them doesn't even support images, videos & voice messages, almost no one supports stickers, forwarded and edited messages. Not to mention the stability issues... So yeah, for "Telegram-first" founders this is the right (and probably the only) tool.
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I just tried it out.
In my opinion it would be more useful the other way around⦠For example: if the visitor/client would use the webapp (app.such.chat) interface to write me and I was able to answer from the bot inside Telegram.
Just an idea.
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