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Strand Support
The customer support platform built for online communities.
11 followers
The customer support platform built for online communities.
11 followers
Strand Support is a white label customer support platform built for online communities and digital businesses. Our panel gives your customers a professional support portal while your team manages tickets from the web or directly in Discord. Every reply, update, and ticket stays synchronised automatically.
the discord sync is honestly a huge selling point for communities like ours. one thing that would make it even better is letting mods assign tickets to each other inside discord itself, like with a slash command, so we dont have to jump back to the web panel just to hand things off.
@burakalnta71tv Glad to hear you like it! The discord sync is definitely one of the features we love the most!
the bi-directional Discord sync is a really thoughtful touch, saves your team from bouncing between two windows all day
@nazlneslitxgni Thank you!
the fact that the discord and web views stay perfectly in sync with no manual refresh is genuinely impressive engineering, most tools half-ass that part
@elifnurs7bw Thanks a lot, we're glad you like it!